We are so happy that you have chosen Morgan Chandler Boutique as your place to shop!
If you wish to return an item, you must do so within 10 business days for a size exchange, exchange for another item, or an in-store credit that can be used at a later date.
Tags must still be attached to the item and receipt must be present.
Shoes must be returned in the original box unworn. If there is any evidence of wear on the bottom of the shoe, they will not be accepted for return.
Items with damages including broken zippers, lost buttons, picks, smoke residue, etc will not be accepted for exchange.
If an item you receive is damaged or there are any problems with your order, we must be notified within 48 hours of you receiving the item. Tags must still be attached and receipt must be present.
Shipping costs will not be refunded or applied to the exchange or in-store credit of the return. If you wish to do an exchange, the customer must cover the shipping cost for the return and to have the new item sent back to them.
Monogram items are non-refundable or exchangeable.
We are not responsible if you list your initials in the wrong order when placing a monogram order. Instructions on how to place your monogram are clearly listed under each monogram product. No changes can be made to the monogram order once it is placed.
All items on sale for 40% off or higher and all clearance items are non-refundable or exchangeable.
Bundle boxes are non refundable or exchangeable.
We are not responsible for items that have been washed or worn.
We are not responsible if you order the wrong size in your items.
All swimwear or seasonal clothing items are final sale.
We are not responsible for items damaged or lost during the shipping process.
No cash refunds will be given under any circumstances.
Please allow 1-2 days for all orders to ship out. 3-5 days on monogram items plus shipping time.
RETURN AND EXCHANGES AFTER WE RE-OPEN FROM COVID-19
If you need to make a return or exchange after COVID-19, you may do so within 7 business days after the day we reopen. To make an exchange, you must have your order number present. Any type of sale items, shirt specials, monogram boxes or bundle boxes are non refundable or exchangeable. Only full priced items purchased during our closed period qualify for exchange. After 7 business days, any items purchased while we were closed will not qualify for exchange.
If you need to make an exchange, shipping cost will be deducted from the amount of the credit given.